What to Expect During a Visit

Let our staff know of any high fever, breathing problems, or rashes so we can make sure your child does not need to be isolated.

Please have your health card ready, as our receptionist will confirm the patient’s and caregivers' names, date of birth, address, phone number, and email.
You will be directed to an exam room.
Please remove jackets and boots. If your child is under 2 years old, undress them down to their diaper.
For safety reasons, please remain in the exam room to keep hallways clear.

A nurse will take your child’s measurements based on their age:
- Newborn to 6 months: Head circumference, height, and naked weight
- 9 to 18 months: Head circumference, height, and weight in diaper
- 2 to 3 years: Standing height and clothed weight
- 4 years and older: Blood pressure, standing height, and clothed weight
A physician will then assess your child, including:
- Newborn to 6 months: Head, eyes, mouth, chest, tummy, skin, and diaper area o Review of growth and recommended vaccinations
- 9 months and older: Head, eyes, mouth, chest, tummy, skin, and diaper area (if needed)
- Review of growth and recommended vaccinations
After obtaining consent, a nurse will administer any recommended vaccinations. At the end of your visit, the receptionist will schedule your next appointment.

Arrive before the time stated on your appointment card to allow enough time for check-in and preparation
Have your health card ready upon arrival
The arrival time on your appointment card is the latest time you can check in. Arriving late will result in rescheduling
We understand that unforeseen circumstances may cause delays, but all late arrivals will need to be rebooked to ensure each patient receives proper care
Rescheduling is not a penalty—it helps us stay on time and provide quality care for all families
While we do not charge late/no-show fees, repeated missed or late appointments may result in removal from our clinic, as they take away care opportunities for other families
Verbal aggression toward staff or other patients will result in immediate termination from the clinic